Frequently
Asked Questions

Browse through these frequently asked questions

How do I reset my password?

If you forget your password, select ‘forgot password’ on the login in screen and enter your email address and follow the on screen prompts.

1. Select “Forget password” option

2. Enter your email address

3. Please click on “Text me”

4. A code will be sent to the mobile number and input into the “Code from text message” field.

5. Enter your postal code under the “Billing Zip code” field.

6. You will be prompted to create a new password between 8 – 20 characters.

If you are a parent/carer based in Australia and continue to experience Masterpass password issues, you can call the Masterpass helpline:  1800 689 562.  Alternatively,  please contact your school and they will be able to assist.

How do I set up Automatic Email Receipts?

  1. Tap on the menu in the app (the three horizontal lines icon at the top left of the screen).
  2. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr! works for you.
  3. Near the bottom of the page you will see an The option called ‘Automatic Email Receipts’ which by default is set by default to OFF. Slide to change this to ON.

How do I complete my payment after submitting a form?

  1. Open Qkr!
  2. Select the event that you are paying and ‘Add to cart’
  3. Tap ‘OK’ when prompted for additional information
  4. Enter your Qkr password to open the form then complete the information as required.  Fields with a red asterisk (*) are mandatory to be completed.
  5. for and complete Sign the form when prompted if required and tap the icon in the top right of the screen (iPhone) or ‘Save’ (Android).
  6. Once the form is complete it will be added Tap Next to add to the Cart
  7. Tap on the Cart icon at the bottom of the screen then tap ‘Pay Now’ and complete the payment.

How do I cancel canteen orders and get a refund credit?

Sign into your Open Qkr

  1. Select your canteen and on the account and go to the calendar view for food orders tap on the day showing the future Paid order you wish to cancel
  2. Select the date for which you wish to cancel the order
  3. Tap ‘Cancel Items’ on the pop-up box which appears Order Summary to cancel all items on the order, or tap on an item and ‘Cancel Item’ to only cancel an individual item
  4. Another pop-up box appears asking if you wish to proceed.  Tap ‘Yes‘ to proceed with the cancellation.

To reduce school costs, Cancelled food canteen orders are refunded in the form of credit for future canteen orders. A ‘Refunded’ stamp will appear on your eReceipt phone receipt confirming that the order has been cancelled and a credit is available for future food canteen orders.  The value of any outstanding food order credits will automatically be deducted from your next Qkr food canteen order.
Please contact your school office directly to cancel any other (non-food) school payments. These refunds need to be processed through the school office according to school policy.

How do I change/update my Card details?

Open Qkr!

  1. Tap on the three horizontal lines icon at the top left of the screen.
  2. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr! works for you.
  3. Tap on ‘Manage Payment Cards’
  4. Tap on the card you wish to update
  5. Enter updated information
  6. Select ‘Done’ (iPhone) or the tick icon (Android) in the top right hand corner of your screen to save your changes

How do I change my Qkr username (email address)?

Open Qkr!

  1. Tap on the three horizontal lines icon at the top left of the screen.
  2. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr! works for you.
  3. Tap on ‘Change Login Id’
  4. Enter new email details
  5. Select ‘Done’ (iPhone) or the tick icon (Android) in the top right hand corner of your screen to save your changes

How do I update my child’s class and year details for a new school year?

To update your child’s class/grade/room and year details for a new school year:
1. Sign into your Qkr account Open Qkr
2. Tap ‘Manage Children’
4. Tap the child whose details you wish to edit
5. Tap on the Class or Grade or Room and Year in turn to select from the class and year lists available and update your child’s details
6. Tap the tick icon (Android) or ‘Update’ (iPhone) on the top right of your screen to save changes.

What information do the Qkr eReceipts contain?

To view your eReceipts simply sign in to your Qkr account and scroll down to ‘My Receipts’ section. The Qkr eReceipts show the following information:

  • Merchant name and logo
  • Total amount of the purchase, including sales tax
  • Date of the purchase
  • Alias of the card used
  • Seat where your order is being delivered
  • Name and value of the purchased products/items
  • A unique Ref #

If a Food Order payment is refunded through Qkr, the receipt is amended to display a ‘REFUNDED’ stamp across it.

Are guests’ payments secure with Qkr?

Qkr is provided by MasterCard so users can rest assured that their payments are secure. No information will be stored on the user’s phone. Registration details and card information are saved securely on the MasterCard network.

Should I log out from the Qkr app for security?

Qkr is the safe, secure, reliable way to pay for goods and services. Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

As an additional security feature, Qkr automatically logs you out after 10 minutes of inactivity. When this happens, you will still be able to browse the menu and add items to cart, but you will be prompted to enter your password and log in at check out.

If you are using an Android phone, an alternative is simply to change your settings so that you are ALWAYS prompted to enter your password at check out even if you are still within the same ten minute logged in session. This option saves you logging out after each session / logging in each time you wish to view the menu. You will be able to view the menu as normal, safe in the knowledge that Qkr will ALWAYS ask for password confirmation before allowing you to make a payment.

Steps to turn on the “Always prompt for password on checkout” option for Android phones:

  1. Open Qkr
  2. Tap on the three horizontal lines icon at the top left of the screen
  3. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr works for you
  4. Near the bottom of the page, you will see an option called “Always prompt for password on checkout” which by default is set to OFF.  Slide to change this to ON

Our engineers are working on building this functionality for iPhones and other iOS devices

How do I reset my password?

If you forget your password, select ‘forgot password’ on the login in screen and enter your email address and follow the on screen prompts.

1. Select “Forget password” option

2. Enter your email address

3. Please click on “Text me”

4. A code will be sent to the mobile number and input into the “Code from text message” field.

5. Enter your postal code under the “Billing Zip code” field.

6. You will be prompted to create a new password between 8 – 20 characters.

If you are a parent/carer based in Australia and continue to experience Masterpass password issues, you can call the Masterpass helpline:  1800 689 562.  Alternatively,  please contact your school and they will be able to assist.

What information do the Qkr eReceipts contain?

To view your eReceipts simply sign in to your Qkr account and scroll down to ‘My Receipts’ section. The Qkr eReceipts show the following information:

  • Merchant name and logo
  • Total amount of the purchase, including sales tax
  • Date of the purchase
  • Alias of the card used
  • Seat where your order is being delivered
  • Name and value of the purchased products/items
  • A unique Ref #

If a Food Order payment is refunded through Qkr, the receipt is amended to display a ‘REFUNDED’ stamp across it.

Are guests’ payments secure with Qkr?

Qkr is provided by MasterCard so users can rest assured that their payments are secure. No information will be stored on the user’s phone. Registration details and card information are saved securely on the MasterCard network.

What happens if my MasterPass password reset is failing?

For MasterPass password reset related questions, please visit www.masterpass.com

Should I log out from the Qkr app for security?

Qkr is the safe, secure, reliable way to pay for goods and services. Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

As an additional security feature, Qkr automatically logs you out after 10 minutes of inactivity. When this happens, you will still be able to browse the menu and add items to cart, but you will be prompted to enter your password and log in at check out.

If you are using an Android phone, an alternative is simply to change your settings so that you are ALWAYS prompted to enter your password at check out even if you are still within the same ten minute logged in session. This option saves you logging out after each session / logging in each time you wish to view the menu. You will be able to view the menu as normal, safe in the knowledge that Qkr will ALWAYS ask for password confirmation before allowing you to make a payment.

Steps to turn on the “Always prompt for password on checkout” option for Android phones:

  1. Open Qkr
  2. Tap on the three horizontal lines icon at the top left of the screen
  3. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr works for you
  4. Near the bottom of the page, you will see an option called “Always prompt for password on checkout” which by default is set to OFF.  Slide to change this to ON

Our engineers are working on building this functionality for iPhones and other iOS devices

Why add my photo in to the app?

Many cafes and takeaway restaurants now offer you the ability to skip the line with Qkr: Simply place your order and collect from the Qkr express line. We recommend you add an up-to-date photo of yourself to your Qkr profile so that so that staff can easily identify you when collecting your Qkr order from the express line. Rest assured that this feature is optional.

Do I have to use a MasterCard credit card?

Qkr will accept payment using any scheme credit/debit card accepted by the school/merchant and you can add up to five different cards to your Qkr account. At checkout, you can easily select from any of your registered cards by simply tapping the ‘Payment’ Option near the top of the checkout screen.  Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

How do I add or delete cards?

Qkr will accept payment using any scheme credit/debit card accepted by the school, and you can add up to five different cards to your Qkr account.

To add, delete or edit your payment cards from the ‘Settings’:

  1. Open Qkr
  2. Tap on the three horizontal lines icon at the top left of the screen
  3. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr works for you
  4. Tap ‘Manage Payment Cards’
  5. To delete a card: Press the red ‘minus’ symbol on Apple devices or Tap and hold card you wish to delete on Android devices
  6. To edit details of an existing card: Tap quickly to enter ‘Edit Card’ screen
  7. To add a new card, tap ‘Add’ button  (Apple devices) or the icon of a card with a ‘+’ symbol (Android devices) on the top right of your screen to enter the ‘Add Card’ screen

To add another card from the check out screen:

  1. Tap on your registered card
  2. Tap ‘Add Card’ option
  3. Provide card details
  4. Tap the ‘Done’ button (Apple devices) or ‘tick’ icon (Android devices) on the top right of your screen to save changes

At checkout, you can easily select from any of your registered cards by simply tapping the ‘Payment’ Option near the top of the checkout screen.

Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

I don’t have a smartphone or table device, can I use Qkr?

At this time, Qkr is only available on iOS mobile devices (including iPhone, iPod & iPad) and Android mobile phones & tablets.  Qkr can be downloaded free from the Apple app store or Google play store. We are working on developing a website for non-smartphone users and hope to make this available soon.

Will my credit card details be stored on my phone? What if my phone gets stolen?

Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

How do I reset my password?

If you forget your password, select ‘forgot password’ on the login in screen and enter your email address and follow the on screen prompts.

1. Select “Forget password” option

2. Enter your email address

3. Please click on “Text me”

4. A code will be sent to the mobile number and input into the “Code from text message” field.

5. Enter your postal code under the “Billing Zip code” field.

6. You will be prompted to create a new password between 8 – 20 characters.

If you are a parent/carer based in Australia and continue to experience Masterpass password issues, you can call the Masterpass helpline:  1800 689 562.  Alternatively,  please contact your school and they will be able to assist.

How do users change the tip amount?

You can select the ‘tip option’ on the payment page and amend the tip amount.

How do users add a new payment card?

To add, delete or edit your payment cards go to ‘Settings’ and “Manage Payment Cards”

How will diners know if guests have joined their table?

Guests will receive a notification when another user uses their checkin code to join the table.

Do guests have to pay to use Qkr?

No, users do not have to pay to use Qkr; the app can be downloaded for free via the apple app store or google play store.

Can guests pay part of their order with cash when using the App?

Yes. The App doesn’t restrict any form of payments that happen outside of it. Guests can pay from the App and/or hand cash or physical card to the staff. The payments can happen in any order.

What are the Qkr features?

  • Restaurant Locator: Guests can quickly locate a participating restaurant and check in to start their pay-at-table experience.
  • Pay at Table: Guests can easily pay the entire bill or split it, as soon as their order is placed.
  • Order at Table: While dining, guests can view menus and add to their orders without having to get the attention of the wait staff. (only available in wagamama)
  • Digital Wallet: Qkr uses MasterPass, MasterCard’s secure digital wallet solution that accepts a wide range of debit and credit cards.

What is MasterPass?

Qkr uses MasterPass, MasterCard’s secure digital wallet solution that accepts MasterCard, Visa and American Express. Apple Pay and Android Pay checkout options are coming soon. For more information, visit https://masterpass.com/#en-ie/foreveryone

What is Qkr?

Qkr is a mobile app from Mastercard than enables you to pay and split the bill, without having to get the attention of the waiter.

What information do the Qkr eReceipts contain?

To view your eReceipts simply sign in to your Qkr account and scroll down to ‘My Receipts’ section. The Qkr eReceipts show the following information:

  • Merchant name and logo
  • Total amount of the purchase, including sales tax
  • Date of the purchase
  • Alias of the card used
  • Seat where your order is being delivered
  • Name and value of the purchased products/items
  • A unique Ref #

If a Food Order payment is refunded through Qkr, the receipt is amended to display a ‘REFUNDED’ stamp across it.

I would like to order with Qkr, but there is no QR code on the seat-back in front of me. Why is this the case?

At the moment Qkr is only available for select seating areas at select stadiums. If there is no QR code on the seat-back in front of you, unfortunately Qkr is not yet available in your seating area. Watch this space as we hope to expand to more seating areas soon!

I am trying to scan the QR code, but it isn’t working. What should I do?

If you are unable to capture the QR code printed on the seat-back in front of you with your phone, try holding your phone a bit closer to the code. Alternatively, tap the magnifying glass to the right of your Qkr screen and simply enter your seat location to let the concessionaire know where you are sitting. Your seat location will be printed beside the QR code on the seat-back in front of you in the format of Section, Row, Seat. Upon confirming your seat location, the in-seat ordering menu will appear and you can proceed with placing your order.

How do I activate the Qkr stadium ordering experience?

If you wish to get your Qkr food or drink order delivered directly to your seat (available with selected merchants):

Tap the QR symbol at the top of the screen and scan the QR code on the seat-back in front of you to let the concessionaire know your exact stadium location. Upon scanning the code, the in-seat ordering menu will appear and you can proceed with placing your order.

Alternatively:

Tap the magnifying glass to the right of your Qkr screen and simply enter your seat location to let the concessionaire know where you are sitting. Your seat location will be printed beside the QR code on the seat-back in front of you in the format of Section, Row, Seat. Upon confirming your seat location, the in-seat ordering menu will appear and you can proceed with placing your order.

What information do the Qkr eReceipts contain?

To view your eReceipts simply sign in to your Qkr account and scroll down to ‘My Receipts’ section. The Qkr eReceipts show the following information:

  • Merchant name and logo
  • Total amount of the purchase, including sales tax
  • Date of the purchase
  • Alias of the card used
  • Seat where your order is being delivered
  • Name and value of the purchased products/items
  • A unique Ref #

If a Food Order payment is refunded through Qkr, the receipt is amended to display a ‘REFUNDED’ stamp across it.

Are guests’ payments secure with Qkr?

Qkr is provided by MasterCard so users can rest assured that their payments are secure. No information will be stored on the user’s phone. Registration details and card information are saved securely on the MasterCard network.

Should I log out from the Qkr app for security?

Qkr is the safe, secure, reliable way to pay for goods and services. Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

As an additional security feature, Qkr automatically logs you out after 10 minutes of inactivity. When this happens, you will still be able to browse the menu and add items to cart, but you will be prompted to enter your password and log in at check out.

If you are using an Android phone, an alternative is simply to change your settings so that you are ALWAYS prompted to enter your password at check out even if you are still within the same ten minute logged in session. This option saves you logging out after each session / logging in each time you wish to view the menu. You will be able to view the menu as normal, safe in the knowledge that Qkr will ALWAYS ask for password confirmation before allowing you to make a payment.

Steps to turn on the “Always prompt for password on checkout” option for Android phones:

  1. Open Qkr
  2. Tap on the three horizontal lines icon at the top left of the screen
  3. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr works for you
  4. Near the bottom of the page, you will see an option called “Always prompt for password on checkout” which by default is set to OFF.  Slide to change this to ON

Our engineers are working on building this functionality for iPhones and other iOS devices

Can I cancel orders and get a refund?

Cancellations and refunds are at the discretion of the merchant from whom you purchased your goods or services. You cannot cancel a Qkr! order directly from your phone. If you need to cancel a Qkr! order, please contact the merchant directly.  Where a merchant issues a refund, the money will be refunded back to your account. A ‘Refunded’ stamp will appear on your eReceipt confirming that the order has been cancelled and funds refunded to your account.

Why add my photo in to the app?

Many cafes and takeaway restaurants now offer you the ability to skip the line with Qkr: Simply place your order and collect from the Qkr express line. We recommend you add an up-to-date photo of yourself to your Qkr profile so that so that staff can easily identify you when collecting your Qkr order from the express line. Rest assured that this feature is optional.

Do I have to use a MasterCard credit card?

Qkr will accept payment using any scheme credit/debit card accepted by the school/merchant and you can add up to five different cards to your Qkr account. At checkout, you can easily select from any of your registered cards by simply tapping the ‘Payment’ Option near the top of the checkout screen.  Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

How do I add or delete cards?

Qkr will accept payment using any scheme credit/debit card accepted by the school, and you can add up to five different cards to your Qkr account.

To add, delete or edit your payment cards from the ‘Settings’:

  1. Open Qkr
  2. Tap on the three horizontal lines icon at the top left of the screen
  3. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr works for you
  4. Tap ‘Manage Payment Cards’
  5. To delete a card: Press the red ‘minus’ symbol on Apple devices or Tap and hold card you wish to delete on Android devices
  6. To edit details of an existing card: Tap quickly to enter ‘Edit Card’ screen
  7. To add a new card, tap ‘Add’ button  (Apple devices) or the icon of a card with a ‘+’ symbol (Android devices) on the top right of your screen to enter the ‘Add Card’ screen

To add another card from the check out screen:

  1. Tap on your registered card
  2. Tap ‘Add Card’ option
  3. Provide card details
  4. Tap the ‘Done’ button (Apple devices) or ‘tick’ icon (Android devices) on the top right of your screen to save changes

At checkout, you can easily select from any of your registered cards by simply tapping the ‘Payment’ Option near the top of the checkout screen.

Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

What information do the Qkr eReceipts contain?

To view your eReceipts simply sign in to your Qkr account and scroll down to ‘My Receipts’ section. The Qkr eReceipts show the following information:

  • Merchant name and logo
  • Total amount of the purchase, including sales tax
  • Date of the purchase
  • Alias of the card used
  • Seat where your order is being delivered
  • Name and value of the purchased products/items
  • A unique Ref #

If a Food Order payment is refunded through Qkr, the receipt is amended to display a ‘REFUNDED’ stamp across it.

Are guests’ payments secure with Qkr?

Qkr is provided by MasterCard so users can rest assured that their payments are secure. No information will be stored on the user’s phone. Registration details and card information are saved securely on the MasterCard network.

Should I log out from the Qkr app for security?

Qkr is the safe, secure, reliable way to pay for goods and services. Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

As an additional security feature, Qkr automatically logs you out after 10 minutes of inactivity. When this happens, you will still be able to browse the menu and add items to cart, but you will be prompted to enter your password and log in at check out.

If you are using an Android phone, an alternative is simply to change your settings so that you are ALWAYS prompted to enter your password at check out even if you are still within the same ten minute logged in session. This option saves you logging out after each session / logging in each time you wish to view the menu. You will be able to view the menu as normal, safe in the knowledge that Qkr will ALWAYS ask for password confirmation before allowing you to make a payment.

Steps to turn on the “Always prompt for password on checkout” option for Android phones:

  1. Open Qkr
  2. Tap on the three horizontal lines icon at the top left of the screen
  3. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr works for you
  4. Near the bottom of the page, you will see an option called “Always prompt for password on checkout” which by default is set to OFF.  Slide to change this to ON

Our engineers are working on building this functionality for iPhones and other iOS devices

Why add my photo in to the app?

Many cafes and takeaway restaurants now offer you the ability to skip the line with Qkr: Simply place your order and collect from the Qkr express line. We recommend you add an up-to-date photo of yourself to your Qkr profile so that so that staff can easily identify you when collecting your Qkr order from the express line. Rest assured that this feature is optional.

Do I have to use a MasterCard credit card?

Qkr will accept payment using any scheme credit/debit card accepted by the school/merchant and you can add up to five different cards to your Qkr account. At checkout, you can easily select from any of your registered cards by simply tapping the ‘Payment’ Option near the top of the checkout screen.  Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

How do I add or delete cards?

Qkr will accept payment using any scheme credit/debit card accepted by the school, and you can add up to five different cards to your Qkr account.

To add, delete or edit your payment cards from the ‘Settings’:

  1. Open Qkr
  2. Tap on the three horizontal lines icon at the top left of the screen
  3. Tap on the word ‘Settings’. This will open the settings page and present you with a number of options to personalize the way Qkr works for you
  4. Tap ‘Manage Payment Cards’
  5. To delete a card: Press the red ‘minus’ symbol on Apple devices or Tap and hold card you wish to delete on Android devices
  6. To edit details of an existing card: Tap quickly to enter ‘Edit Card’ screen
  7. To add a new card, tap ‘Add’ button  (Apple devices) or the icon of a card with a ‘+’ symbol (Android devices) on the top right of your screen to enter the ‘Add Card’ screen

To add another card from the check out screen:

  1. Tap on your registered card
  2. Tap ‘Add Card’ option
  3. Provide card details
  4. Tap the ‘Done’ button (Apple devices) or ‘tick’ icon (Android devices) on the top right of your screen to save changes

At checkout, you can easily select from any of your registered cards by simply tapping the ‘Payment’ Option near the top of the checkout screen.

Qkr is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.